Returns Policy

Returns

We accept return requests within 30 days of delivery. Items must be unused, unworn and returned in their original condition with any original packaging or tags.

Please contact CHRM. before sending anything back. We will provide the correct return instructions and return address. Returns sent without contacting us first may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping charges, customs charges and duties are non-refundable unless required by applicable law.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us as soon as possible with your order number and clear photos of the issue so we can review it and make it right.

Refunds

Once a return is received and inspected, approved refunds are issued to the original payment method. Your bank or card provider may take additional time to post the refund.

This policy does not limit any mandatory consumer rights that apply in your country or region.